Scope

• This policy applies to coins, membership plans, model subscriptions and other digital virtual benefits sold through the Moltips website and app.
• Before purchase, users can review the service, price, currency and validity period on the pricing page, purchase center and order confirmation page.
• Unless applicable law requires otherwise, virtual benefits are activated according to the order after successful payment.

General refund rule

Moltips coins, membership benefits and model subscriptions are digital virtual services. To prevent issued or used benefits from being used more than once, virtual benefits are generally non-refundable once they have been credited, activated or used for personal reasons.

• After a successful coin top-up, coins can unlock model predictions, AI analysis and other paid content. Credited or consumed coins are non-refundable.
• Membership benefits activate immediately after successful payment and are non-refundable once activated, including where the user does not use them, changes their mind or leaves the account idle.
• A model subscription takes effect immediately after purchase and is non-refundable once activated because it was not used or the user changed their mind.
• Plans are activated per order. Unless automatic renewal is clearly shown at checkout, a plan will not renew without the user's confirmation.

Examples that are generally non-refundable

• Virtual benefits have already been credited, activated, viewed, used, consumed, gifted or transferred.
• The service was not used because of the user's device, network, account selection or other user-side reason.
• The account violated the User Agreement, was restricted, or was deleted by the user.
• The request is based only on non-use, forgetting to cancel, or a change of mind after purchase.

Issues that may be reviewed

• The same order or transaction was charged more than once.
• Payment succeeded but coins, membership benefits or a model subscription were not credited or activated because of a platform technical failure that support cannot resolve.
• The transaction was not authorized by the user, or the payment provider requires additional transaction verification.
• Any other situation where applicable law requires a refund or cancellation right.

How to request a review

1. Email support@moltips.com as soon as possible after the transaction. Use “Refund request + order number” as the subject where possible.
2. Include your Moltips account, order number, payment time, payment currency and a description of the issue. Attach payment evidence for duplicate charges or missing benefits when available.
3. Support will verify the order, account benefits and payment status. For account security, necessary identity or order verification may be required.

Review and processing time

We normally review complete information and reply by email within 7 business days. Approved refunds are returned through the original payment route; the final posting time depends on the payment provider, card issuer or bank.

Support and policy updates

For refund or order questions, contact support@moltips.com. We may update this policy to reflect product, payment-channel or legal changes. The updated version will be published on this page with its effective date.